Introduction
CONIGX ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://conigx.com/, purchase products, request quotes, or otherwise interact with our services.
Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information: - Identity and contact data: name, company name, job title, email address, phone number, billing and shipping address. - Account and order data: login credentials, purchase history, wholesale inquiries, and customer support communications. - Technical data: IP address, browser type, device information, pages visited, and referring URLs. - Marketing preferences: newsletter subscriptions and communication preferences. - Payment data: processed securely by third-party payment providers. We do not store full payment card details on our servers.
How We Use Your Information
We use personal information to: - Process and fulfill orders, including shipping and invoicing. - Respond to inquiries, quote requests, and customer support requests. - Manage wholesale and distributor relationships. - Improve our website, products, and user experience. - Send service-related communications and, where permitted, marketing updates. - Comply with legal, regulatory, and quality obligations applicable to medical device and surgical instrument trade. - Detect, prevent, and address fraud, security issues, or misuse of our services.
Legal Basis for Processing
Where applicable under data protection laws, we process personal data based on contract performance, legitimate business interests, legal obligations, and your consent where required (for example, for certain marketing communications).
Cookies and Tracking
We use cookies and similar technologies to operate our website, remember preferences (such as currency selection), analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Sharing Your Information
We do not sell your personal information. We may share data with trusted third parties only when necessary, including: - Payment processors and fraud prevention services. - Shipping and logistics partners. - IT, hosting, analytics, and email service providers. - Professional advisers or authorities when required by law.
All third-party partners are required to handle data securely and only for authorized purposes.
International Data Transfers
As an exporter of surgical instruments, we may process or transfer information across borders to fulfill orders and support global customers. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order records, warranty support, regulatory traceability, and legal compliance requirements.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Children's Privacy
Our website and services are intended for business and professional customers. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact CONIGX at info@conigx.com.