Overview
At CONIGX, we take quality seriously. This Refund Policy explains how returns, replacements, and refunds are handled for products purchased through our website or approved sales channels.
Because surgical instruments may be subject to hygiene, sterilization, and regulatory requirements, certain restrictions apply to returns.
Return Eligibility
You may request a return or refund within 14 days of delivery if all of the following conditions are met: - The product is unused, unsterilized, and in its original sealed packaging. - The item is not a custom-made, engraved, or specially configured product. - Proof of purchase and order reference are provided. - Return authorization has been approved by our customer support team.
Non-Returnable Items
The following are generally not eligible for return or refund unless defective or incorrectly supplied: - Products that have been opened, used, sterilized, or handled in a clinical environment. - Custom surgical sets, private-label orders, or made-to-order instruments. - Clearance or final-sale items marked as non-returnable at purchase. - Products damaged due to misuse, improper storage, or failure to follow care instructions.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery with photos, batch details (if applicable), and your order number. We will arrange a replacement, repair, or refund after inspection, at our discretion.
Return Process
- Email info@conigx.com with your order number, item details, and reason for return.
- Wait for return authorization and shipping instructions from our team.
- Ship the product securely in its original packaging with all documentation.
- Upon receipt and inspection, we will process your refund or replacement.
Unauthorized returns may be refused or returned to sender.
Shipping Costs
If the return is due to our error or a confirmed defect, we will cover reasonable return shipping costs. For change-of-mind returns approved under this policy, return shipping is the customer's responsibility unless otherwise stated in writing.
Refund Method and Timing
Approved refunds are issued to the original payment method where possible. Processing typically occurs within 7–14 business days after we receive and approve the returned item. Bank or payment provider timelines may vary.
Exchanges
If you need a different size, specification, or variant, contact us before returning the item. We will advise whether an exchange is available based on stock and product compatibility.
Wholesale and Bulk Orders
Returns for wholesale, distributor, or bulk orders may be subject to separate contractual terms, restocking fees, or inspection requirements as outlined in your quotation or purchase agreement.
Contact Us
For return requests or refund questions, contact CONIGX at info@conigx.com. Please include your order number for faster assistance.